IPSentry Support

We provide several support options in addition to our free email based support.

Most support issues can be resolved by reading the documentation that is provided with the application or visiting our online support forum..


Online Help Documentation
The online version of our documentation is identical to the documentation provided with the IPSentry distribution.

Search and Post in our On-Line Support Forum
Can't find an answer in the help docs? Head over to our support forum, search current, historic, and other information.

Support Request Form
Use our online support request form to submit general comments and feedback to our staff.

Voice Support
RGE, Inc. offers voice support on a pay-per-incident basis of $75.
A major credit card (Visa/MC/Amex) will be required for voice support service.

In the majority of cases however, voice support will become email based support out of necessity of receiving log files, screen shots, sending debug code, and other tasks that may not be efficient over the phone.

This option does however allow for voice contact during a remote session if you have the methods and means to allow inbound connection from RGE, Inc. via such services as Remote Desktop or a 3rd part service.

Voice support hours are Mon-Fri, 9am to 5pm (excluding holidays)

Call-back support is only available for telephone #'s within the United States.

Before contacting our voice support, please be sure to read the help documentation and visit and search the on-line forums as the majority of issues that are encountered will eventually end up in our forums.
Tel: 317-745-3398