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How-To: Configure an alpha/text pager alert.
This document provides the basic steps required to add an alphanumeric text pager to the pager alert within IPSentry. You should refer to the pager alert documentation for details regarding various field entries.
Select Options from the Edit Menu.
Select the Server/Machine Monitoring tab
Highlight the machine you wish to modify and hit the Properties button.
Select the Pager tab.
Set the Enabled status to Yes.
Click the Add button to insert a new pager.
Set the Paging Type to Alpha (TAP/SMS)
At this point, you have the option of using TAPI or Direct to
Com.
Use of TAPI will depend on your system configuration, hardware, and
the need to share the com port with other apps such as Fax software and
such. We recommend the use of Direct to Com unless you have a specific
need to make use of TAPI.
Leave the Script File set to (none).
Select the Modem Delivery tab.
Enter the Terminal number provided by your paging company for TAP based
paging in the Dial Number field.
Enter the Pager ID or PIN provided by your paging company in the Pager
ID field.
This can vary greatly among paging companies. In most cases, it will
be a 7 digit number that is either part of your pager number or part of the
PIN assigned by the pager service company.
Enter the alpha paging password (if required) in the Password field.
Enter the message to send for this alert in the Text Message field.
Enter the maximum allowable message length in the Max Length field.
Your pager service should provide you with this value and it can range
greatly among providers.
IPSentry will only send the first (n) characters of the message up to this
point.
If you want or require that all pages be sent in UPPER CASE ONLY, mark the
Force Uppercase as checked.
Select the Modem/Port Settings Tab
Select the Com port to which the modem is attached.
Based on information provided to you by your paging service, set the Speed
and Settings appropriately.
In some cases, you may need to set the speed higher than that specified
depending on the modem configuration being used.
Set the Modem Init to ATE0 (Refer to your modem manual for
additional/alternate settings)
Many customers find ATE0M1 to be useful in order to listen to the progress
of dial/negotiate/connect)
Set the Dial String to ATDT (Refer to your modem manual for
additional/alternate settings)
Click the TEST button to test your pager configuration.
The most common problems encountered with basic alpha paging are:
Selecting the wrong COM port for the modem.
Entering a pager number rather than a dialup terminal number in the Dial
Number field.
If you dial this number with a standard phone, you should hear only a modem negotiation
attempt.
If you hear anything else (voice message, automated attendant, etc... you
have the wrong number)
Entering the wrong Pager ID or PIN
Be sure to ask your service provider for the pager ID that will be used with
the TAP system.
Some systems use entire pager numbers including area code.
Some systems use only the last 7 digits of the pager phone number.
Some systems use a full 10 digit PIN
Some systems use only the last 7 digits of your PIN.
This varies so greatly that special attention must be given to obtaining the
correct pager ID.
Wrong Terminal Number
Paging providers may have special terminal numbers for groups of
pagers. While you may be connecting to your pager providers TAP
terminal, it may be the wrong one for your pager. Ensure that your
pager is going to be paged from the terminal begin contacted.
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